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Case file

Prepaid & gift cards

Complaint 29836930 U.S. Bank

Explained
Company
U.S. Bank
Product
Prepaid card · Government benefit card
Detail
Trouble getting a working replacement card
From
Washington 98168
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 13, 2026Complaint received
  2. Oct 13, 2026Sent to U.S. Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More U.S. Bank complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Oct 16, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCOFixedYes
Oct 15, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCOExplainedYes
Oct 5, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardPAExplainedYes
Sep 10, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardMOFixedYes
Sep 5, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardFLExplainedYes
Sep 2, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCOExplainedYes
Sep 1, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting a working replacement cardNVExplainedYes
Aug 28, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardOHExplainedYes
Aug 27, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardWVExplainedYes
Aug 22, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardMNExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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