Case file
Money transfers & apps
Complaint 27077463 Citibank
Explained- Product
- Money transfer, virtual currency, or money service · Mobile or digital wallet
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Sep 11, 2026Complaint received
- Sep 11, 2026Sent to Citibank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about managing, opening, or closing your mobile wallet account
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 3, 2026 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | FL | Explained | Yes |
| Sep 28, 2025 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | CA | Explained | Yes |
| Jul 23, 2024 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | TX | Money back | Yes |
| Dec 16, 2021 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | TX | Money back | Yes |
| Nov 26, 2021 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | CA | Explained | Yes |
| Jun 2, 2021 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | NC | Explained | Yes |
| May 3, 2021 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | OH | Explained | Yes |
| Apr 23, 2021 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | NJ | Explained | Yes |
| Jan 10, 2020 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | GA | Fixed | Yes |
| Oct 2, 2019 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | IL | Explained | Yes |
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