Complaint 2732850 Higher Level Processing

Explained

Company: Higher Level Processing
Product: Student loan · Federal student loan servicing
Issue: Struggling to repay your loan
Detail: Can't get other flexible options for repaying your loan
From: -
Filed by: Phone
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company believes the complaint is the result of a misunderstanding

Nov 18, 2017Complaint received
Nov 21, 2017Sent to Higher Level Processing (3 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Higher Level Processing complaints about struggling to repay your loan

Received	About	Issue	State	Answer	On time
Jul 8, 2025	Student loans	Struggling to repay your loanProblem with forgiveness, cancellation, or discharge	TX	Explained	No
Jul 26, 2021	Student loans	Struggling to repay your loanProblem lowering your monthly payments	PA	Money back	No
Jul 25, 2018	Student loans	Struggling to repay your loanProblem lowering your monthly payments	IL	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 10 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works