Loan servicer · complaint record
Higher Level Processing complaints
Consumers have filed 27 complaints about Higher Level Processing since 2017, none in the last 12 months. It answered 63% on time and closed 41% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 27
- Last 12 months
- 0
- Answered on time
- 63%
- Closed with relief
- 41%
- Last 30 days
- 0
- Rank
- -
Since June 2017
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Jul 8, 2025
Higher Level Processing complaints by month
The busiest month was February 2019 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Higher Level Processing answered all time
- Closed with monetary relief1140.7%
- Closed with explanation1659.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Higher Level Processing complaints are about
Top Higher Level Processing problems
Inside "Dealing with your lender or servicer"
- Trouble with how payments are being handled 6
- Don't agree with the fees charged 6
- Received bad information about your loan 2
Where Higher Level Processing complaints come from
Most complaints: Illinois (3), New York (3), Pennsylvania (3), Indiana (2), Texas (2).
Higher Level Processing compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Higher Level ProcessingStudent loans | - | 0 | - |
Compare side by side: Higher Level Processing vs Earnest · Higher Level Processing vs College Ave Student Loan Servicing · Higher Level Processing vs Meritize Financial · Higher Level Processing vs LendKey Technologies
What people say about Higher Level Processing
All experiencesNo experiences with Higher Level Processing yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Higher Level Processing complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 8, 2025 | Student loans | Struggling to repay your loanProblem with forgiveness, cancellation, or discharge | Explained |
| Sep 1, 2023 | Credit reporting | Incorrect information on your reportPersonal information incorrect | Explained |
| Jun 11, 2023 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Money back |
| Jan 26, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 27, 2021 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Explained |
| Nov 22, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jul 26, 2021 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Money back |
| Jul 18, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Jan 18, 2021 | Debt relief & credit repair | Problem with customer service | Money back |
| Nov 16, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Money back |
| Mar 10, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Dec 19, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Money back |
Questions about Higher Level Processing
How many complaints does Higher Level Processing have?
Higher Level Processing has 27 complaints on record since June 2017, including 0 in the last 12 months and 0 in the last 30 days.
Does Higher Level Processing respond to complaints?
Yes. Higher Level Processing answered 63% of its complaints on time (within 15 days) and closed 41% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Higher Level Processing?
The most common problems are dealing with your lender or servicer (14), fraud or scam (4), struggling to repay your loan (4).
Is Higher Level Processing legit?
Higher Level Processing is a real company with a public complaint record: consumers have complained about it 27 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Higher Level Processing legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Higher Level Processing?
Complain to Higher Level Processing in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Higher Level Processing complaints come from?
Most come from Illinois (3), New York (3), Pennsylvania (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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