Case file
Bank accounts
Complaint 27701004 USAA
Explained- Product
- Checking or savings account · Other banking product or service
- Detail
- Their investigation did not fix an error on your report
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Sep 19, 2026Complaint received
- Sep 19, 2026Sent to USAA
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More USAA complaints about problem with a company's investigation into an existing problem
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 30, 2026 | Credit cards | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | DC | Explained | Yes |
| Oct 23, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | TX | Explained | Yes |
| Oct 20, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | OH | Explained | Yes |
| Oct 19, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | SC | Explained | Yes |
| Oct 15, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | FL | Explained | Yes |
| Oct 13, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | WI | Explained | Yes |
| Oct 7, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | FL | Explained | Yes |
| Oct 7, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | LA | Fixed | Yes |
| Oct 1, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | GA | Explained | Yes |
| Sep 30, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | TX | Explained | Yes |
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