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Case file

Mortgages

Complaint 28192440 Truist

Explained
Company
Truist
Product
Mortgage · Conventional home mortgage
Detail
Payment process
From
Texas 75078
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Sep 24, 2026Complaint received
  2. Sep 24, 2026Sent to Truist
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Truist complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Nov 3, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)NCExplainedYes
Oct 30, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)DCExplainedYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceINIn progressYes
Oct 28, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Oct 28, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Oct 27, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyMDExplainedYes
Oct 26, 2026MortgagesTrouble during payment processPayment processOHExplainedYes
Oct 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMSExplainedYes
Oct 25, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceVAExplainedYes
Oct 22, 2026MortgagesTrouble during payment processPayment processGAIn progressYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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