Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Student loans

Complaint 2909014 College Assist

Explained
Product
Student loan · Federal student loan servicing
Detail
Received bad information about your loan
From
Colorado 816XX
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. May 16, 2018Complaint received
  2. May 16, 2018Sent to College Assist
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with College Assist?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See College Assist's record

More College Assist complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Apr 28, 2021Student loansDealing with your lender or servicerReceived bad information about your loanMIExplainedYes
Mar 11, 2020Student loansDealing with your lender or servicerReceived bad information about your loanLAExplainedYes
Mar 4, 2020Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNYExplainedYes
Jan 14, 2020Student loansDealing with your lender or servicerDon't agree with the fees chargedASExplainedYes
Oct 24, 2019Student loansDealing with your lender or servicerKeep getting calls about your loanCOExplainedYes
Jul 17, 2019Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Dec 4, 2018Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAMoney backYes
Apr 28, 2017Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience