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Student loans

Complaint 3553553 College Assist

Explained
Product
Student loan · Federal student loan servicing
Detail
Need information about your loan balance or loan terms
From
New York 14207
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Mar 4, 2020Complaint received
  2. Mar 6, 2020Sent to College Assist (2 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More College Assist complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Apr 28, 2021Student loansDealing with your lender or servicerReceived bad information about your loanMIExplainedYes
Mar 11, 2020Student loansDealing with your lender or servicerReceived bad information about your loanLAExplainedYes
Jan 14, 2020Student loansDealing with your lender or servicerDon't agree with the fees chargedASExplainedYes
Oct 24, 2019Student loansDealing with your lender or servicerKeep getting calls about your loanCOExplainedYes
Jul 17, 2019Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Dec 4, 2018Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAMoney backYes
May 16, 2018Student loansDealing with your lender or servicerReceived bad information about your loanCOExplainedYes
Apr 28, 2017Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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