Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Credit reporting

Complaint 2936008 SunTrust

Explained
Company
SunTrust
Product
Credit reporting, credit repair services, or other personal consumer reports · Other personal consumer report
Detail
Problem canceling credit monitoring or identify theft protection service
From
Florida 33455
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jun 14, 2018Complaint received
  2. Jun 14, 2018Sent to SunTrust
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with SunTrust?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See SunTrust's record

More SunTrust complaints about identity theft protection or other monitoring services

ReceivedAboutIssueStateAnswerOn time
May 29, 2018Credit reportingIdentity theft protection or other monitoring servicesDidn't receive services that were advertisedGAExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience