Complaint 2943031 SunTrust

Explained

Company: SunTrust
Product: Money transfer, virtual currency, or money service · Domestic (US) money transfer
Issue: Fraud or scam
From: Massachusetts 02360
Filed by: Phone · Servicemember
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

May 15, 2018Complaint received
Jun 22, 2018Sent to SunTrust (38 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More SunTrust complaints about fraud or scam

Received	About	Issue	State	Answer	On time
Feb 14, 2020	Money transfers & apps	Fraud or scam	-	Explained	Yes
Jan 22, 2020	Money transfers & apps	Fraud or scam	CA	Explained	Yes
Jan 10, 2020	Money transfers & apps	Fraud or scam	PA	Explained	Yes
Jan 6, 2020	Money transfers & apps	Fraud or scam	FL	Explained	Yes
Dec 20, 2019	Money transfers & apps	Fraud or scam	GA	Explained	Yes
Dec 17, 2019	Money transfers & apps	Fraud or scam	CA	Explained	Yes
Nov 26, 2019	Money transfers & apps	Fraud or scam	TN	Explained	Yes
Nov 13, 2019	Money transfers & apps	Fraud or scam	GA	Explained	Yes
Sep 23, 2019	Money transfers & apps	Fraud or scam	CA	Explained	Yes
Sep 6, 2019	Crypto	Fraud or scam	WV	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 7 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works