Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Credit cards

Complaint 29669385 American Express

Explained
Product
Credit card · General-purpose credit card or charge card
Detail
Problem during payment process
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 11, 2026Complaint received
  2. Oct 11, 2026Sent to American Express
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with American Express?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See American Express's record

More American Express complaints about problem when making payments

ReceivedAboutIssueStateAnswerOn time
Oct 30, 2026Credit cardsProblem when making paymentsProblem during payment processLAIn progressYes
Oct 29, 2026Credit cardsProblem when making paymentsProblem during payment processINIn progressYes
Oct 24, 2026Credit cardsProblem when making paymentsProblem during payment processNJIn progressYes
Oct 21, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueNJIn progressYes
Oct 21, 2026Credit cardsProblem when making paymentsProblem during payment processCAIn progressYes
Oct 21, 2026Credit cardsProblem when making paymentsProblem during payment processVAIn progressYes
Oct 18, 2026Credit cardsProblem when making paymentsProblem during payment processFLMoney backYes
Oct 16, 2026Credit cardsProblem when making paymentsProblem during payment processALExplainedYes
Oct 12, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueTXExplainedYes
Oct 9, 2026Credit cardsProblem when making paymentsProblem during payment processKSExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience