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Credit cards

Complaint 30604259 American Express

In progress
Product
Credit card · General-purpose credit card or charge card
Detail
You never received your bill or did not know a payment was due
From
New Jersey 07740
Filed by
Referral
Company's answer
In progress
On time
Yes, within 15 days
  1. Oct 21, 2026Complaint received
  2. Oct 21, 2026Sent to American Express
  3. WaitingIn progress

In progress: the company has not given its final answer yet. Most answer within 15 days; some take up to 60. The consumer's own description is not published with this record.

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More American Express complaints about problem when making payments

ReceivedAboutIssueStateAnswerOn time
Oct 30, 2026Credit cardsProblem when making paymentsProblem during payment processLAIn progressYes
Oct 29, 2026Credit cardsProblem when making paymentsProblem during payment processINIn progressYes
Oct 24, 2026Credit cardsProblem when making paymentsProblem during payment processNJIn progressYes
Oct 21, 2026Credit cardsProblem when making paymentsProblem during payment processCAIn progressYes
Oct 21, 2026Credit cardsProblem when making paymentsProblem during payment processVAIn progressYes
Oct 18, 2026Credit cardsProblem when making paymentsProblem during payment processFLMoney backYes
Oct 16, 2026Credit cardsProblem when making paymentsProblem during payment processALExplainedYes
Oct 12, 2026Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was dueTXExplainedYes
Oct 11, 2026Credit cardsProblem when making paymentsProblem during payment processDCExplainedYes
Oct 9, 2026Credit cardsProblem when making paymentsProblem during payment processKSExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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