Case file
Credit cards
Complaint 29980550 KeyBank
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Card was charged for something you did not purchase with the card
- Filed by
- Web · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Oct 14, 2026Complaint received
- Oct 14, 2026Sent to KeyBank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More KeyBank complaints about problem with a purchase shown on your statement
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 4, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | OH | Explained | Yes |
| Sep 19, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | WA | Explained | Yes |
| Sep 16, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | CT | Fixed | Yes |
| Sep 11, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | WA | Explained | Yes |
| Aug 30, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | NY | Explained | Yes |
| Aug 27, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | WA | Fixed | Yes |
| Aug 21, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | OH | Explained | Yes |
| Aug 16, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | NY | Money back | Yes |
| Jul 21, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | OH | Explained | Yes |
| Jul 5, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | NY | Explained | Yes |
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