Case file
Mortgages
Complaint 30177917 Shellpoint Mortgage Servicing
Explained- Product
- Mortgage · Conventional home mortgage
- Detail
- Escrow, taxes, or insurance
- Filed by
- Web · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Oct 16, 2026Complaint received
- Oct 16, 2026Sent to Shellpoint Mortgage Servicing
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Shellpoint Mortgage Servicing complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 7, 2026 | Mortgages | Trouble during payment processPayment process | CA | Explained | Yes |
| Nov 3, 2026 | Mortgages | Trouble during payment processPayment process | WA | In progress | Yes |
| Nov 2, 2026 | Mortgages | Trouble during payment processPaying off the loan | CA | Explained | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processFees charged | FL | In progress | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | GA | In progress | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | CA | In progress | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | MA | In progress | Yes |
| Oct 31, 2026 | Mortgages | Trouble during payment processPaying off the loan | AL | In progress | Yes |
| Oct 30, 2026 | Mortgages | Trouble during payment processPayment process | UT | In progress | Yes |
| Oct 30, 2026 | Mortgages | Trouble during payment processPaying off the loan | SC | Explained | Yes |
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