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Credit cards

Complaint 3112093 Firstbank Puerto Rico

Explained
Product
Credit card or prepaid card · General-purpose credit card or charge card
Detail
Problem during payment process
From
Puerto Rico 00921
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Dec 28, 2018Complaint received
  2. Jan 8, 2019Sent to Firstbank Puerto Rico (11 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Firstbank Puerto Rico complaints about problem when making payments

ReceivedAboutIssueStateAnswerOn time
Jan 5, 2022Credit cardsProblem when making paymentsProblem during payment processFLExplainedYes
Dec 10, 2021Credit cardsProblem when making paymentsProblem during payment processPRExplainedYes
Sep 20, 2021Payday & personal loansProblem when making paymentsSCExplainedYes
Feb 20, 2021Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was duePRExplainedYes
Oct 26, 2020Credit cardsProblem when making paymentsYou never received your bill or did not know a payment was duePRMoney backYes
Dec 4, 2017Credit cardsProblem when making paymentsProblem during payment processPRExplainedYes
May 7, 2017Credit cardsProblem when making paymentsProblem during payment processPRMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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