Complaint 3919018 Firstbank Puerto Rico

Money back

Company: Firstbank Puerto Rico
Product: Credit card or prepaid card · General-purpose credit card or charge card
Issue: Problem when making payments
Detail: You never received your bill or did not know a payment was due
From: Puerto Rico 00956
Filed by: Web
Company's answer: Closed with monetary relief
On time: Yes, within 15 days

Oct 26, 2020Complaint received
Nov 3, 2020Sent to Firstbank Puerto Rico (8 days later)
AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Firstbank Puerto Rico complaints about problem when making payments

Received	About	Issue	State	Answer	On time
Jan 5, 2022	Credit cards	Problem when making paymentsProblem during payment process	FL	Explained	Yes
Dec 10, 2021	Credit cards	Problem when making paymentsProblem during payment process	PR	Explained	Yes
Sep 20, 2021	Payday & personal loans	Problem when making payments	SC	Explained	Yes
Feb 20, 2021	Credit cards	Problem when making paymentsYou never received your bill or did not know a payment was due	PR	Explained	Yes
Dec 28, 2018	Credit cards	Problem when making paymentsProblem during payment process	PR	Explained	Yes
Dec 4, 2017	Credit cards	Problem when making paymentsProblem during payment process	PR	Explained	Yes
May 7, 2017	Credit cards	Problem when making paymentsProblem during payment process	PR	Money back	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 6 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works