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Case file

Prepaid & gift cards

Complaint 31461187 JPMorgan Chase

Explained
Product
Prepaid card · Gift card
Detail
Confusing or misleading advertising about the card
From
New York 10019
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 30, 2026Complaint received
  2. Oct 30, 2026Sent to JPMorgan Chase
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More JPMorgan Chase complaints about advertising

ReceivedAboutIssueStateAnswerOn time
May 25, 2026Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardFLExplainedYes
Oct 23, 2023Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardMOExplainedYes
Nov 19, 2022Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardNYExplainedYes
Apr 24, 2022Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardFLMoney backYes
Dec 13, 2020Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedMIExplainedYes
May 23, 2019Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardFLExplainedYes
Mar 3, 2019Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedVAExplainedYes
Jun 5, 2017Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardMIExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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