Case file
Bank accounts
Complaint 31537727 New York Community Bank
Explained- Product
- Checking or savings account · Checking account
- Detail
- Can't close your account
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 31, 2026Complaint received
- Oct 31, 2026Sent to New York Community Bank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More New York Community Bank complaints about closing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 2, 2026 | Bank accounts | Closing an accountFees charged for closing account | AZ | Money back | Yes |
| Oct 28, 2026 | Bank accounts | Closing an accountCan't close your account | PA | Explained | Yes |
| Oct 15, 2026 | Bank accounts | Closing an accountCan't close your account | CA | Explained | Yes |
| Oct 12, 2026 | Bank accounts | Closing an accountCompany closed your account | CA | Explained | Yes |
| Oct 9, 2026 | Bank accounts | Closing an accountCan't close your account | CA | Explained | Yes |
| Oct 8, 2026 | Bank accounts | Closing an accountCan't close your account | KY | Explained | Yes |
| Oct 1, 2026 | Bank accounts | Closing an accountCan't close your account | FL | Money back | Yes |
| Sep 29, 2026 | Bank accounts | Closing an accountCan't close your account | MA | Explained | Yes |
| Sep 28, 2026 | Bank accounts | Closing an accountCan't close your account | FL | Fixed | Yes |
| Sep 27, 2026 | Bank accounts | Closing an accountCan't close your account | NY | Explained | Yes |
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