Case file
Auto loans & leases
Complaint 3178289 SunTrust
Explained- Product
- Vehicle loan or lease · Loan
- Detail
- Billing problem
- Filed by
- Phone · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Mar 13, 2019Complaint received
- Mar 15, 2019Sent to SunTrust (2 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More SunTrust complaints about managing the loan or lease
| Received | About | Issue | State | Answer | On time |
|---|
| Jan 6, 2020 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | MD | Explained | Yes |
| Nov 7, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | PA | Explained | Yes |
| Nov 5, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | NC | Explained | Yes |
| Sep 6, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | NC | Fixed | Yes |
| May 15, 2019 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | TX | Money back | Yes |
| Apr 24, 2019 | Auto loans & leases | Managing the loan or leaseProblem with additional products or services purchased with the loan | TX | Money back | Yes |
| Apr 22, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | FL | Explained | Yes |
| Mar 19, 2019 | Auto loans & leases | Managing the loan or leaseBilling problem | MS | Fixed | Yes |
| Mar 6, 2019 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | FL | Explained | Yes |
| Feb 15, 2019 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | - | Explained | Yes |
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