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Mortgages

Complaint 3309718 SunTrust

Explained
Company
SunTrust
Product
Mortgage · Home equity loan or line of credit (HELOC)
From
Virginia 24019
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jul 16, 2019Complaint received
  2. Jul 17, 2019Sent to SunTrust (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More SunTrust complaints about closing on a mortgage

ReceivedAboutIssueStateAnswerOn time
Feb 10, 2020MortgagesClosing on a mortgageFLExplainedYes
Jan 14, 2020MortgagesClosing on a mortgageNCExplainedYes
Dec 4, 2019MortgagesClosing on a mortgageFLMoney backYes
Sep 30, 2019MortgagesClosing on a mortgageNCFixedYes
Sep 28, 2019MortgagesClosing on a mortgageVAExplainedYes
Sep 27, 2019MortgagesClosing on a mortgageNCExplainedYes
Sep 2, 2019MortgagesClosing on a mortgageFLExplainedYes
Aug 15, 2019MortgagesClosing on a mortgageFLExplainedYes
Jun 17, 2019MortgagesClosing on a mortgageNCExplainedYes
Jun 12, 2019MortgagesClosing on a mortgageNCExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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