Case file
Student loans
Complaint 3370220 Performant Financial
Explained- Product
- Student loan · Federal student loan servicing
- Detail
- Problem with customer service
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Sep 11, 2019Complaint received
- Sep 12, 2019Sent to Performant Financial (1 day later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Performant Financial complaints about dealing with your lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 14, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | CA | Money back | Yes |
| Jan 23, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | MI | Explained | Yes |
| Dec 23, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | TN | Explained | Yes |
| Jun 18, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | PR | Fixed | Yes |
| Jun 4, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | CO | Explained | Yes |
| May 29, 2019 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | FL | Fixed | Yes |
| May 11, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | NC | Explained | Yes |
| Apr 20, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | OK | Fixed | Yes |
| Mar 1, 2019 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | PA | Explained | Yes |
| Feb 19, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | CO | Explained | Yes |
Discuss this complaint
No comments yet. Start the conversation - questions are welcome too.