Case file
Credit cards
Complaint 3428226 SunTrust
Explained- Product
- Credit card or prepaid card · General-purpose credit card or charge card
- Detail
- Card was charged for something you did not purchase with the card
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Nov 4, 2019Complaint received
- Nov 4, 2019Sent to SunTrust
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More SunTrust complaints about problem with a purchase shown on your statement
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 19, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | FL | Explained | Yes |
| Feb 14, 2020 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | GA | Explained | Yes |
| Jan 18, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | MI | Money back | Yes |
| Jan 15, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | GA | Explained | Yes |
| Jan 9, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | FL | Explained | Yes |
| Jan 3, 2020 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | DC | Explained | Yes |
| Jan 2, 2020 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | NC | Money back | Yes |
| Dec 17, 2019 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | FL | Explained | Yes |
| Dec 6, 2019 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | GA | Explained | Yes |
| Nov 26, 2019 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | GA | Explained | Yes |
Discuss this complaint
No comments yet. Start the conversation - questions are welcome too.