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Student loans

Complaint 3462368 Universal Account Servicing

Explained
Product
Student loan · Private student loan
Detail
Don't agree with the fees charged
From
Florida 34741
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Dec 9, 2019Complaint received
  2. Dec 10, 2019Sent to Universal Account Servicing (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Universal Account Servicing complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Apr 22, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsFLExplainedYes
Mar 12, 2025Student loansDealing with your lender or servicerTrouble with how payments are being handledNVExplainedYes
Mar 11, 2025Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Aug 22, 2023Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Sep 18, 2020Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Apr 17, 2020Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Mar 31, 2020Student loansDealing with your lender or servicerTrouble with how payments are being handledWAExplainedYes
Aug 15, 2017Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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