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Complaint log

Universal Account Servicing complaint log

The newest complaints about Universal Account Servicing, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 21, 2026Payday & personal loansProblem when making paymentsMAIn progressYes
Sep 11, 2026Payday & personal loansProblem when making paymentsFLExplainedYes
Sep 11, 2026Payday & personal loansCharged fees or interest you didn't expectNJExplainedYes
Sep 2, 2026Payday & personal loansProblem with additional add-on products or servicesNYExplainedYes
Aug 26, 2026Payday & personal loansGetting the loanMOExplainedYes
Aug 19, 2026Payday & personal loansProblem with additional add-on products or servicesFLExplainedYes
Aug 14, 2026Payday & personal loansProblem when making paymentsCAExplainedYes
Aug 8, 2026Payday & personal loansProblem with additional add-on products or servicesTXExplainedYes
Jul 20, 2026Payday & personal loansProblem when making paymentsFLExplainedNo
Jun 26, 2026Payday & personal loansProblem with additional add-on products or servicesINExplainedYes
Jun 25, 2026Payday & personal loansCharged fees or interest you didn't expectFLExplainedNo
Jun 16, 2026Debt collectionTook or threatened to take negative or legal actionThreatened or suggested your credit would be damagedCAIn progressYes
Jun 9, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursLAExplainedYes
May 27, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursTXExplainedYes
May 26, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountPAExplainedYes
May 8, 2026Payday & personal loansProblem with additional add-on products or servicesFLExplainedNo
May 1, 2026Debt collectionAttempts to collect debt not owedDebt was result of identity theftGAExplainedYes
Apr 30, 2026Debt collectionCommunication tacticsYou told them to stop contacting you, but they keep tryingGAExplainedYes
Apr 22, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsFLExplainedYes
Apr 22, 2026Payday & personal loansProblem when making paymentsSCExplainedYes
Apr 12, 2026Payday & personal loansGetting the loanNYExplainedYes
Apr 2, 2026Payday & personal loansGetting the loanNYExplainedYes
Mar 15, 2026Payday & personal loansGetting the loanCAExplainedNo
Mar 12, 2026Student loansStruggling to repay your loanBankruptcyCAExplainedNo
Mar 6, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountNVExplainedNo
Mar 6, 2026Payday & personal loansProblem when making paymentsCAExplainedYes
Feb 22, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursTNExplainedNo
Feb 16, 2026Credit cardsOther features, terms, or problemsOther problemFLExplainedNo
Feb 11, 2026Debt collectionAttempts to collect debt not owedDebt is not yoursOHExplainedNo
Feb 10, 2026Payday & personal loansProblem when making paymentsCOExplainedYes
Feb 4, 2026Payday & personal loansProblem with additional add-on products or servicesILExplainedYes
Jan 20, 2026Debt collectionAttempts to collect debt not owedDebt was paidCAExplainedNo
Jan 16, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountNYExplainedNo
Jan 3, 2026Debt collectionFalse statements or representationAttempted to collect wrong amountFLExplainedNo
Dec 26, 2025Payday & personal loansProblem with additional add-on products or servicesOHExplainedNo
Dec 23, 2025Debt collectionWritten notification about debtDidn't receive enough information to verify debtCAExplainedYes
Dec 18, 2025Credit cardsProblem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statementCAExplainedNo
Dec 18, 2025Student loansStruggling to repay your loanProblem with your payment planFLExplainedNo
Nov 11, 2025Debt collectionFalse statements or representationAttempted to collect wrong amountFLExplainedNo
Oct 3, 2025Credit cardsFees or interestCharged too much interestCAExplainedYes
Sep 29, 2025Payday & personal loansCharged fees or interest you didn't expectMSExplainedYes
Sep 11, 2025Payday & personal loansProblem when making paymentsNEExplainedYes
Sep 4, 2025Debt collectionFalse statements or representationAttempted to collect wrong amountFLExplainedYes
Sep 3, 2025Payday & personal loansProblem when making paymentsCOExplainedYes
Aug 8, 2025Payday & personal loansCharged fees or interest you didn't expectCAExplainedNo
Aug 6, 2025Payday & personal loansCharged fees or interest you didn't expectSDExplainedNo
Aug 5, 2025Debt collectionAttempts to collect debt not owedDebt was paidLAExplainedYes
Jul 17, 2025Credit reportingImproper use of your reportReceived unsolicited financial product or insurance offers after opting outORExplainedYes
Jul 16, 2025Payday & personal loansCharged fees or interest you didn't expectNYExplainedYes
Jun 30, 2025Credit cardsFees or interestCharged too much interestAZExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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