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Money transfers & apps

Complaint 3490656 SunTrust

Explained
Company
SunTrust
Product
Money transfer, virtual currency, or money service · Domestic (US) money transfer
From
Georgia 30016
Filed by
Web · Servicemember · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jan 9, 2020Complaint received
  2. Jan 22, 2020Sent to SunTrust (13 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More SunTrust complaints about wrong amount charged or received

ReceivedAboutIssueStateAnswerOn time
Nov 21, 2019Money transfers & appsWrong amount charged or receivedMDExplainedYes
May 10, 2017Money transfers & appsWrong amount charged or receivedFLExplainedYes
May 2, 2017Money transfers & appsWrong amount charged or receivedFLFixedYes
Apr 18, 2016Money transfers & appsWrong amount charged or receivedFLExplainedYes
Jan 5, 2015Money transfers & appsWrong amount charged or receivedVAExplainedYes
Aug 7, 2014Money transfers & appsWrong amount charged or receivedFLExplainedYes
Jul 8, 2014Money transfers & appsWrong amount charged or receivedVAExplainedYes
Jun 4, 2014Money transfers & appsWrong amount charged or received-ExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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