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Case file

Prepaid & gift cards

Complaint 3854537 Current

Explained
Company
Current
Product
Credit card or prepaid card · General-purpose prepaid card
Detail
Trouble getting information about the card
From
Kentucky 41071
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Sep 19, 2020Complaint received
  2. Sep 19, 2020Sent to Current
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Current complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Aug 24, 2025Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNHExplainedYes
Apr 16, 2023Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardORExplainedYes
Sep 6, 2022Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMAZExplainedYes
Aug 28, 2022Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardMDExplainedYes
Jul 10, 2022Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineHIExplainedYes
May 27, 2022Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardILExplainedYes
Oct 21, 2021Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardTNExplainedYes
Aug 13, 2021Prepaid & gift cardsTrouble using the cardTrouble using the card to pay a billFLExplainedYes
Apr 11, 2021Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardMIExplainedYes
Jun 8, 2020Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or online-ExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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