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Student loans

Complaint 3868956 Access Group

Explained
Product
Student loan · Private student loan
Detail
Problem with customer service
From
California 92870
Filed by
Web
Company's answer
Closed with explanation
On time
No
  1. Sep 28, 2020Complaint received
  2. Sep 28, 2020Sent to Access Group
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Access Group complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Aug 8, 2025Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Sep 5, 2024Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMEExplainedYes
Jul 11, 2024Student loansDealing with your lender or servicerProblem with customer serviceMDExplainedYes
Aug 14, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledAZExplainedYes
Feb 19, 2021Student loansDealing with your lender or servicerReceived bad information about your loanAZExplainedYes
Feb 11, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledDCExplainedYes
Nov 6, 2020Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Mar 5, 2020Student loansDealing with your lender or servicerReceived bad information about your loanMNExplainedYes
Jan 15, 2020Student loansDealing with your lender or servicerKeep getting calls about your loanTNExplainedYes
Aug 8, 2019Student loansDealing with your lender or servicerKeep getting calls about your loanOHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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