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Student loans

Complaint 9496584 Access Group

Explained
Product
Student loan · Federal student loan servicing
Detail
Problem with customer service
From
Maryland 02445
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jul 11, 2024Complaint received
  2. Jul 12, 2024Sent to Access Group (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Access Group complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Aug 8, 2025Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Sep 5, 2024Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsMEExplainedYes
Aug 14, 2023Student loansDealing with your lender or servicerTrouble with how payments are being handledAZExplainedYes
Feb 19, 2021Student loansDealing with your lender or servicerReceived bad information about your loanAZExplainedYes
Feb 11, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledDCExplainedYes
Nov 6, 2020Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
Sep 28, 2020Student loansDealing with your lender or servicerProblem with customer serviceCAExplainedNo
Mar 5, 2020Student loansDealing with your lender or servicerReceived bad information about your loanMNExplainedYes
Jan 15, 2020Student loansDealing with your lender or servicerKeep getting calls about your loanTNExplainedYes
Aug 8, 2019Student loansDealing with your lender or servicerKeep getting calls about your loanOHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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