Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Student loans

Complaint 4120584 Direct Account Management

Explained
Product
Student loan · Federal student loan servicing
Detail
Trouble with how payments are being handled
From
California 92373
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes the complaint is the result of a misunderstanding
  1. Feb 5, 2021Complaint received
  2. Feb 25, 2021Sent to Direct Account Management (20 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with Direct Account Management?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See Direct Account Management's record

More Direct Account Management complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Oct 28, 2022Student loansDealing with your lender or servicerKeep getting calls about your loanNYExplainedYes
Dec 17, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledTXMoney backYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience