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Case file

Student loans

Complaint 5020202 Direct Account Management

Money back
Product
Student loan · Federal student loan servicing
Detail
Trouble with how payments are being handled
From
Texas 76039
Filed by
Phone
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
Public statement
Company disputes the facts presented in the complaint
  1. Dec 17, 2021Complaint received
  2. Dec 17, 2021Sent to Direct Account Management
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Direct Account Management complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Oct 28, 2022Student loansDealing with your lender or servicerKeep getting calls about your loanNYExplainedYes
Feb 5, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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