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Student loans

Complaint 6139563 Direct Account Management

Explained
Product
Student loan · Federal student loan servicing
Detail
Keep getting calls about your loan
From
New York 10012
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes the complaint is the result of a misunderstanding
  1. Oct 28, 2022Complaint received
  2. Oct 28, 2022Sent to Direct Account Management
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Direct Account Management complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Dec 17, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledTXMoney backYes
Feb 5, 2021Student loansDealing with your lender or servicerTrouble with how payments are being handledCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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