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Mortgages

Complaint 4490318 First Citizens Bancshares

Explained
Product
Mortgage · Conventional home mortgage
From
Virginia 24541
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jun 24, 2021Complaint received
  2. Jun 30, 2021Sent to First Citizens Bancshares (6 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More First Citizens Bancshares complaints about applying for a mortgage or refinancing an existing mortgage

ReceivedAboutIssueStateAnswerOn time
Jan 22, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingVAExplainedYes
May 6, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingORExplainedYes
Feb 22, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processFLMoney backYes
Jan 22, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processCAExplainedYes
Oct 24, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsCAExplainedYes
Aug 18, 2023MortgagesApplying for a mortgage or refinancing an existing mortgageNYExplainedYes
Feb 15, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageVAExplainedYes
Jan 1, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageGAExplainedYes
Nov 19, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageAZExplainedYes
Jul 14, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageSCExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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