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Case file

Prepaid & gift cards

Complaint 5021509 Navy Federal Credit Union

Fixed
Product
Credit card or prepaid card · Payroll card
From
Texas 75243
Filed by
Phone
Company's answer
Closed with non-monetary relief
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. Dec 17, 2021Complaint received
  2. Dec 17, 2021Sent to Navy Federal Credit Union
  3. AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More Navy Federal Credit Union complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Oct 17, 2026Prepaid & gift cardsUnexpected or other feesCAIn progressYes
May 18, 2026Money transfers & appsUnexpected or other feesKSExplainedYes
Dec 11, 2025Money transfers & appsUnexpected or other feesNVExplainedYes
Aug 7, 2025Money transfers & appsUnexpected or other feesGAExplainedYes
Apr 9, 2025Money transfers & appsUnexpected or other feesLAExplainedYes
Feb 21, 2025Prepaid & gift cardsUnexpected or other feesALExplainedYes
Feb 7, 2025Money transfers & appsUnexpected or other feesTXMoney backYes
Jan 26, 2025Money transfers & appsUnexpected or other feesCAExplainedYes
Jan 25, 2025Money transfers & appsUnexpected or other feesDCExplainedYes
Jan 22, 2025Money transfers & appsUnexpected or other feesILExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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