Complaint 5085132 Townebank

Explained

Company: Townebank
Product: Mortgage · Conventional home mortgage
Issue: Trouble during payment process
From: Virginia 23116
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Jan 8, 2022Complaint received
Jan 31, 2022Sent to Townebank (23 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Townebank complaints about trouble during payment process

Received	About	Issue	State	Answer	On time
Jul 31, 2026	Mortgages	Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan	NC	Explained	Yes
Dec 1, 2025	Mortgages	Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan	NC	Explained	Yes
Jul 9, 2020	Mortgages	Trouble during payment process	DC	Fixed	Yes
Jul 6, 2020	Mortgages	Trouble during payment process	VA	Money back	Yes
Jun 5, 2020	Mortgages	Trouble during payment process	MD	Money back	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 10 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works