Bank · complaint record
Townebank complaints
Consumers have filed 65 complaints about Townebank since 2019, 15 of them in the last 12 months (-17% on the year before). It answered 100% on time and closed 33% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 65
- Last 12 months
- 15
- Answered on time
- 100%
- Closed with relief
- 33%
- Last 30 days
- 0
- Rank
- #121 of 188
Since April 2019
-17% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 16, 2026
Most complained-about banks & credit unions
Townebank complaints by month
The busiest month was February 2025 (3 complaints). Complaints in the last 12 months are down 17% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Townebank answered all time
- Closed with monetary relief913.8%
- Closed with non-monetary relief812.3%
- Closed with explanation4873.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Townebank complaints are about
Top Townebank problems
Inside "Managing an account"
- Deposits and withdrawals 7
- Funds not handled or disbursed as instructed 2
- Problem using a debit or ATM card 2
- Fee problem 1
- Banking errors 1
Where Townebank complaints come from
Most complaints: Virginia (30), North Carolina (14), Maryland (7), Georgia (3), South Carolina (2).
Townebank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | TownebankBank accounts | - | 15 | - |
Compare side by side: Townebank vs Bancfirst · Townebank vs Banner · Townebank vs Customers Bancorp · Townebank vs RBC Bank
What people say about Townebank
All experiencesNo experiences with Townebank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Townebank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 16, 2026 | Payday & personal loans | Getting the loan | Explained |
| Oct 5, 2026 | Bank accounts | Managing an accountFee problem | Money back |
| Sep 15, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 31, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jul 11, 2026 | Credit cards | Problem when making paymentsProblem during payment process | Explained |
| Jun 20, 2026 | Money transfers & apps | Other transaction problem | Fixed |
| May 27, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| May 1, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Apr 24, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 2, 2026 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Fixed |
| Mar 18, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Mar 3, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
Questions about Townebank
How many complaints does Townebank have?
Townebank has 65 complaints on record since April 2019, including 15 in the last 12 months and 0 in the last 30 days. That makes it number 1,229 of every company by complaints this year.
Does Townebank respond to complaints?
Yes. Townebank answered 100% of its complaints on time (within 15 days) and closed 33% with relief - money back or a fix; 20% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Townebank?
The most common problems are managing an account (13), trouble during payment process (6), incorrect information on your report (4).
Is Townebank legit?
Townebank is a real company with a public complaint record: consumers have complained about it 65 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Townebank legit? for the signals, red flags and how to protect yourself.
Are complaints about Townebank going up or down?
Down. There were 15 complaints in the last 12 months against 18 in the 12 before (-17%). See every month.
How do I file a complaint against Townebank?
Complain to Townebank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Townebank complaints come from?
Most come from Virginia (30), North Carolina (14), Maryland (7). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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