Complaint 5110591 Sallie Mae

Explained

Company: Sallie Mae
Product: Credit card or prepaid card · General-purpose credit card or charge card
Issue: Other features, terms, or problems
Detail: Problem with rewards from credit card
From: California 91311
Filed by: Web · Older American
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company believes complaint represents an opportunity for improvement to better serve consumers

Jan 14, 2022Complaint received
Jan 20, 2022Sent to Sallie Mae (6 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Sallie Mae complaints about other features, terms, or problems

Received	About	Issue	State	Answer	On time
Nov 4, 2025	Credit cards	Other features, terms, or problemsProblem with balance transfer	TN	Explained	Yes
Oct 6, 2025	Credit cards	Other features, terms, or problemsProblem with balance transfer	TN	Explained	Yes
Nov 29, 2023	Credit cards	Other features, terms, or problemsPrivacy issues	TX	Explained	Yes
Oct 22, 2021	Credit cards	Other features, terms, or problemsProblem with rewards from credit card	VA	Explained	Yes
May 19, 2020	Credit cards	Other features, terms, or problemsOther problem	TN	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 3 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works