Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Prepaid & gift cards

Complaint 5905797 Truist

Explained
Company
Truist
Product
Credit card or prepaid card · General-purpose prepaid card
Detail
Trouble closing card
From
Texas 78665
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Aug 22, 2022Complaint received
  2. Aug 22, 2022Sent to Truist
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with Truist?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See Truist's record

More Truist complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Oct 8, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardVAExplainedYes
Dec 6, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience