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Mortgages

Complaint 6453313 FirstKey

Explained
Company
FirstKey
Product
Mortgage · Conventional home mortgage
From
Kentucky 40211
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jan 18, 2023Complaint received
  2. Jan 18, 2023Sent to FirstKey
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More FirstKey complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 17, 2025MortgagesTrouble during payment processPayment processCTExplainedYes
Jul 10, 2024MortgagesTrouble during payment processPayment processMNExplainedYes
Feb 3, 2023MortgagesTrouble during payment processFLExplainedYes
Nov 30, 2018MortgagesTrouble during payment processCAExplainedYes
Sep 11, 2017MortgagesTrouble during payment processILExplainedYes
Jul 2, 2017MortgagesTrouble during payment processCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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