Case file
Auto loans & leases
Complaint 6765618 Carvana Group
Explained- Product
- Vehicle loan or lease · Loan
- Detail
- Loan balance remaining after the vehicle is repossessed and sold
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Mar 28, 2023Complaint received
- Apr 18, 2023Sent to Carvana Group (21 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Carvana Group complaints about struggling to pay your loan
| Received | About | Issue | State | Answer | On time |
|---|
| Jul 14, 2026 | Auto loans & leases | Struggling to pay your loanProblem after you declared or threatened to declare bankruptcy | CA | Explained | Yes |
| Sep 10, 2025 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | CA | Explained | Yes |
| May 30, 2025 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | MN | Explained | Yes |
| Apr 3, 2024 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | CA | Explained | Yes |
| Feb 6, 2024 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | WI | Explained | Yes |
| Jan 22, 2024 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | WI | Explained | Yes |
| Aug 24, 2023 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | NY | Explained | Yes |
| Apr 21, 2023 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | ME | Explained | Yes |
| Jan 30, 2023 | Auto loans & leases | Struggling to pay your loanLender trying to repossess or disable the vehicle | MO | Explained | Yes |
| Dec 8, 2022 | Auto loans & leases | Struggling to pay your loanLoan balance remaining after the vehicle is repossessed and sold | GA | Explained | Yes |
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