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Auto loans & leases

Complaint 8698615 Carvana Group

Explained
Product
Vehicle loan or lease · Loan
Detail
Denied request to lower payments
From
California 95660
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Apr 3, 2024Complaint received
  2. Apr 4, 2024Sent to Carvana Group (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Carvana Group complaints about struggling to pay your loan

ReceivedAboutIssueStateAnswerOn time
Jul 14, 2026Auto loans & leasesStruggling to pay your loanProblem after you declared or threatened to declare bankruptcyCAExplainedYes
Sep 10, 2025Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsCAExplainedYes
May 30, 2025Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsMNExplainedYes
Feb 6, 2024Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsWIExplainedYes
Jan 22, 2024Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsWIExplainedYes
Aug 24, 2023Auto loans & leasesStruggling to pay your loanDenied request to lower paymentsNYExplainedYes
Apr 21, 2023Auto loans & leasesStruggling to pay your loanLender trying to repossess or disable the vehicleMEExplainedYes
Mar 28, 2023Auto loans & leasesStruggling to pay your loanLoan balance remaining after the vehicle is repossessed and soldTXExplainedYes
Jan 30, 2023Auto loans & leasesStruggling to pay your loanLender trying to repossess or disable the vehicleMOExplainedYes
Dec 8, 2022Auto loans & leasesStruggling to pay your loanLoan balance remaining after the vehicle is repossessed and soldGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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