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Student loans

Complaint 6969368 Navy Federal Credit Union

Explained
Product
Student loan · Private student loan
Detail
Received bad information about your loan
From
Virginia 20148
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. May 13, 2023Complaint received
  2. May 13, 2023Sent to Navy Federal Credit Union
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Navy Federal Credit Union complaints about dealing with your lender or servicer

ReceivedAboutIssueStateAnswerOn time
Aug 28, 2026Student loansDealing with your lender or servicerReceived bad information about your loanVAFixedYes
Mar 31, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledGAExplainedYes
Sep 7, 2025Student loansDealing with your lender or servicerReceived bad information about your loanNDFixedYes
Nov 13, 2024Student loansDealing with your lender or servicerTrouble with how payments are being handledTNExplainedYes
Jun 19, 2024Student loansDealing with your lender or servicerProblem with customer serviceFLFixedYes
May 13, 2023Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
May 13, 2023Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Jun 17, 2022Student loansDealing with your lender or servicerTrouble with how payments are being handledFLExplainedYes
Mar 14, 2022Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPAExplainedYes
Dec 13, 2021Student loansDealing with your lender or servicerReceived bad information about your loanNJExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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