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Case file

Prepaid & gift cards

Complaint 7455401 Albert

Explained
Company
Albert
Product
Prepaid card · General-purpose prepaid card
Detail
Problem adding money
From
Michigan 48503
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes the complaint provided an opportunity to answer consumer's questions
  1. Aug 25, 2023Complaint received
  2. Aug 25, 2023Sent to Albert
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Albert complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Aug 11, 2023Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineLAExplainedYes
Jul 6, 2023Prepaid & gift cardsTrouble using the cardProblem with direct depositOHExplainedYes
Sep 3, 2022Prepaid & gift cardsTrouble using the cardProblem adding moneyGAExplainedYes
Apr 16, 2022Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardTXExplainedYes
Nov 29, 2021Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
Nov 27, 2021Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
Nov 12, 2021Prepaid & gift cardsTrouble using the cardProblem with direct depositMIExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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