Bank · complaint record
Albert complaints
Filed under Albert Corporation
Consumers have filed 824 complaints about Albert since 2021, 274 of them in the last 12 months (+111% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical bank. The most common problem is problem with a lender or other company charging your account. It is the 30th most complained-about of 188 banks & credit unions this year.
Weak response record. How it works
- Complaints on record
- 824
- Last 12 months
- 274
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 22
- Rank
- #30 of 188
Since July 2021
+111% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 2, 2026
Most complained-about banks & credit unions
Albert complaints by month
The busiest month was October 2026 (43 complaints). Complaints in the last 12 months are up 111% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Albert answered last 12 months
- Closed with explanation274100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend0/15+111% vs last year
What Albert complaints are about
Top Albert problems last 12 months
Inside "Problem with a lender or other company charging your account"
- Transaction was not authorized 80
- Can't stop withdrawals from your account 23
- Money was taken from your account on the wrong day or for the wrong amount 7
Where Albert complaints come from
Most complaints: California (101), Texas (77), Florida (71), New York (53), Georgia (42).
Albert compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Randolph-Brooks Federal Credit UnionBank accounts | 43 | 291 | D |
| 2 | First Citizens BancsharesBank accounts | 57 | 286 | C |
| 3 | Mountain America Federal Credit UnionBank accounts | 72 | 281 | B |
| 4 | Alliant Credit UnionBank accounts | 60 | 275 | C |
| 5 | AlbertBank accounts | 45 | 274 | D |
| 6 | Golden 1 Credit UnionBank accounts | 50 | 267 | C |
| 7 | Boeing Employees' Credit UnionBank accounts | 43 | 267 | D |
| 8 | Optum BankBank accounts | 53 | 256 | C |
Compare side by side: Albert vs Randolph-Brooks Federal Credit Union · Albert vs First Citizens Bancshares · Albert vs Mountain America Federal Credit Union · Albert vs Alliant Credit Union
What people say about Albert
All experiencesNo experiences with Albert yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Albert complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 2, 2026 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Oct 31, 2026 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | Explained |
| Oct 31, 2026 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Oct 31, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Oct 30, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Oct 30, 2026 | Bank accounts | Managing an accountFee problem | Explained |
| Oct 29, 2026 | Bank accounts | Closing an accountCan't close your account | Explained |
| Oct 28, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 28, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 27, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 24, 2026 | Payday & personal loans | Struggling to pay your loan | Explained |
| Oct 23, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
Questions about Albert
How many complaints does Albert have?
Albert has 824 complaints on record since July 2021, including 274 in the last 12 months and 22 in the last 30 days. That makes it number 276 of every company by complaints this year.
Does Albert respond to complaints?
Yes. Albert answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 45/100 (grade D).
What do people complain about most with Albert?
The most common problems are problem with a lender or other company charging your account (110), closing an account (104), managing an account (173).
Is Albert legit?
Albert is a real company with a public complaint record: consumers have complained about it 824 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Albert legit? for the signals, red flags and how to protect yourself.
Are complaints about Albert going up or down?
Up. There were 274 complaints in the last 12 months against 130 in the 12 before (+111%). See every month.
How do I file a complaint against Albert?
Complain to Albert in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Albert complaints come from?
Most come from California (101), Texas (77), Florida (71). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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