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Case file

Bank accounts

Complaint 8395890 HSBC

Explained
Company
HSBC
Product
Checking or savings account · Checking account
Detail
Transaction was not authorized
From
California 94536
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Feb 22, 2024Complaint received
  2. Feb 22, 2024Sent to HSBC
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More HSBC complaints about problem with a lender or other company charging your account

ReceivedAboutIssueStateAnswerOn time
Nov 1, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorized-In progressYes
May 20, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
May 18, 2026Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Sep 25, 2025Bank accountsProblem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amountCAExplainedYes
Sep 10, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedILExplainedYes
May 9, 2025Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedCAExplainedYes
Aug 30, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedNJExplainedYes
Jul 26, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedCAMoney backYes
Mar 2, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedCAExplainedYes
Feb 29, 2024Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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