Case file
Mortgages
Complaint 9896284 SoFi
Explained- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Trying to communicate with the company to fix an issue while managing or servicing your loan
- Filed by
- Referral
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Aug 22, 2024Complaint received
- Aug 23, 2024Sent to SoFi (1 day later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
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| Jan 30, 2026 | Mortgages | Trouble during payment processPayment process | NC | Explained | Yes |
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