Complaint 9980785 FIS

Explained

Company: FIS (Fidelity National Information Services)
Product: Credit card · General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Detail: Credit card company isn't resolving a dispute about a purchase on your statement
From: Ohio 44136
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Aug 31, 2024Complaint received
Aug 31, 2024Sent to FIS
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More FIS complaints about problem with a purchase shown on your statement

Received	About	Issue	State	Answer	On time
May 16, 2026	Credit cards	Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement	NY	Explained	Yes
Jan 30, 2020	Credit cards	Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card	TX	Explained	Yes
Dec 19, 2019	Credit cards	Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card	TX	Explained	Yes
Feb 2, 2018	Credit cards	Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement	MA	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 6 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works