BBVA against other payment apps & money transfer services
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | PayPal | 9,055 | +103% | 100% | 42% | 30,324 |
| 2 | Block (Cash App) | 8,848 | -78% | 99.3% | 0% | 55,035 |
| 3 | JPMorgan Chase | 1,679 | -8% | 100% | 5% | 9,239 |
| 4 | Chime | 1,560 | +9% | 100% | 5% | 3,886 |
| 5 | Wells Fargo | 1,535 | +9% | 100% | 8% | 7,680 |
| 6 | Bank of America | 1,419 | -3% | 99.6% | 21% | 7,549 |
| 7 | Early Warning Services (Zelle) | 612 | -97% | 100% | 0% | 22,028 |
| 8 | Western Union | 595 | +49% | 100% | 0% | 4,657 |
| 9 | Wise (TransferWise) | 451 | +32% | 96% | 13% | 1,679 |
| 10 | Citibank | 411 | +23% | 100% | 16% | 2,209 |
| 11 | Capital One | 362 | +13% | 100% | 7% | 1,490 |
| 12 | Remitly | 312 | +96% | 99.7% | 0% | 1,047 |
| 13 | BBVA | 0 | new | - | - | 67 |
Every payment company ranked
Latest BBVA money transfers & apps complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Sep 30, 2019 | Money transfers & apps | Fraud or scam | TX | Explained | Yes |
| Sep 17, 2019 | Money transfers & apps | Other transaction problem | AZ | Money back | Yes |
| Aug 7, 2019 | Money transfers & apps | Problem with customer service | - | Explained | Yes |
| Jun 19, 2019 | Money transfers & apps | Money was not available when promised | CA | Money back | Yes |
| Jun 16, 2019 | Money transfers & apps | Other transaction problem | AL | Explained | Yes |
| Jun 13, 2019 | Money transfers & apps | Fraud or scam | AL | Explained | Yes |
| Jun 11, 2019 | Money transfers & apps | Fraud or scam | TX | Explained | Yes |
| Apr 11, 2019 | Money transfers & apps | Fraud or scam | TX | Explained | Yes |
| Mar 23, 2019 | Money transfers & apps | Other service problem | KS | Explained | Yes |
| Mar 15, 2019 | Money transfers & apps | Other transaction problem | TX | Money back | Yes |
| Nov 16, 2018 | Money transfers & apps | Problem with customer service | TX | Explained | Yes |
| Nov 15, 2018 | Money transfers & apps | Fraud or scam | WI | Explained | Yes |
| Oct 15, 2018 | Money transfers & apps | Money was not available when promised | TN | Explained | Yes |
| Sep 21, 2018 | Money transfers & apps | Money was not available when promised | TX | Explained | Yes |
| Aug 4, 2018 | Money transfers & apps | Confusing or missing disclosures | AL | Explained | Yes |
| Jul 16, 2018 | Money transfers & apps | Unauthorized transactions or other transaction problem | FL | Money back | Yes |
| Jul 11, 2018 | Money transfers & apps | Fraud or scam | CA | Explained | Yes |
| Jan 8, 2018 | Money transfers & apps | Other transaction problem | AZ | Explained | Yes |
| Dec 1, 2017 | Money transfers & apps | Fraud or scam | TX | Money back | Yes |
| Dec 1, 2017 | Money transfers & apps | Fraud or scam | TX | Money back | Yes |
| Sep 15, 2017 | Money transfers & apps | Problem with customer service | TX | Explained | Yes |
| Jul 17, 2017 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | TX | Explained | Yes |
| Jun 26, 2017 | Money transfers & apps | Managing, opening, or closing your mobile wallet account | TX | Explained | Yes |
| Jun 24, 2017 | Money transfers & apps | Money was not available when promised | FL | Explained | Yes |
| Jun 16, 2017 | Money transfers & apps | Other service problem | AL | Explained | Yes |
| Jun 14, 2017 | Money transfers & apps | Other service problem | PA | Explained | Yes |
| Apr 12, 2017 | Money transfers & apps | Fraud or scam | AZ | Explained | Yes |
| Mar 3, 2017 | Money transfers & apps | Fraud or scam | NV | Explained | Yes |
| Nov 5, 2016 | Money transfers & apps | Money was not available when promised | TX | Money back | Yes |
| Aug 17, 2016 | Money transfers & apps | Money was not available when promised | ND | Money back | Yes |
Your rights with payment apps & money transfer services
For international transfers the Remittance Rule gives you 180 days to report an error and a right to cancel within 30 minutes in most cases. Payment apps that hold money in an account are generally covered by Regulation E for unauthorized transfers - report them quickly and in writing. Payments you authorized yourself, even to a scammer, are much harder to get back.
Scam warning: Never send money to someone you only know online, to "yourself" at someone else's request, or to fix a problem with an account. Payment apps work like cash: once it's sent, it is usually gone.
General information, not legal advice; rules vary by state. Plain-English guides
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