Complaint log
BBVA complaint log
The newest complaints about BBVA, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 26, 2021 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Aug 23, 2021 | Bank accounts | Closing an accountCan't close your account | Money back |
| Aug 20, 2021 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Aug 18, 2021 | Mortgages | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Aug 16, 2021 | Money transfers & apps | Fraud or scam | Explained |
| Aug 13, 2021 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 12, 2021 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Aug 4, 2021 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Jul 28, 2021 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Jul 28, 2021 | Bank accounts | Problem caused by your funds being lowBounced checks or returned payments | Explained |
| Jul 27, 2021 | Bank accounts | Closing an accountCan't close your account | Explained |
| Jul 27, 2021 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Jul 25, 2021 | Bank accounts | Closing an accountCan't close your account | Explained |
| Jul 23, 2021 | Bank accounts | Managing an accountBanking errors | Money back |
| Jul 22, 2021 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 22, 2021 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jul 20, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 17, 2021 | Credit cards | Fees or interestProblem with fees | Explained |
| Jul 16, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 16, 2021 | Bank accounts | Closing an accountCan't close your account | Explained |
| Jul 16, 2021 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Jul 15, 2021 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Jul 15, 2021 | Credit cards | Fees or interestProblem with fees | Explained |
| Jul 15, 2021 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jul 15, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 15, 2021 | Bank accounts | Managing an accountCashing a check | Money back |
| Jul 14, 2021 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jul 12, 2021 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jul 12, 2021 | Bank accounts | Managing an accountBanking errors | Explained |
| Jul 12, 2021 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | Explained |
| Jul 12, 2021 | Bank accounts | Closing an accountCan't close your account | Explained |
| Jul 12, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 9, 2021 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jul 9, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
| Jul 8, 2021 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Jul 7, 2021 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Jul 7, 2021 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jul 7, 2021 | Money transfers & apps | Other transaction problem | Explained |
| Jul 7, 2021 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | Explained |
| Jul 6, 2021 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Jul 2, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 2, 2021 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| Jul 2, 2021 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Jul 2, 2021 | Bank accounts | Opening an accountAccount opened as a result of fraud | Explained |
| Jul 1, 2021 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Jul 1, 2021 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jul 1, 2021 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Fixed |
| Jul 1, 2021 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jul 1, 2021 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jun 30, 2021 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works