Bank · complaint record
BBVA complaints
Filed under BBVA FINANCIAL CORPORATION
Consumers have filed 5,180 complaints about BBVA since 2012, none in the last 12 months. It answered 99.9% on time and closed 26% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 5,180
- Last 12 months
- 0
- Answered on time
- 99.9%
- Closed with relief
- 26%
- Last 30 days
- 0
- Rank
- -
Since January 2012
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Aug 26, 2021
BBVA complaints by month
The busiest month was May 2021 (454 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How BBVA answered all time
- Closed with monetary relief1,01219.5%
- Closed with non-monetary relief3015.8%
- Closed with relief190.4%
- Closed with explanation3,80273.4%
- Closed90.2%
- Closed without relief370.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What BBVA complaints are about
Top BBVA problems
Inside "Managing an account"
- Deposits and withdrawals 453
- Problem accessing account 349
- Problem using a debit or ATM card 178
- Banking errors 166
- Funds not handled or disbursed as instructed 130
- Fee problem 125
Where BBVA complaints come from
Most complaints: Texas (1,513), California (746), Arizona (402), Florida (388), Alabama (303).
BBVA compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | BBVABank accounts | - | 0 | - |
Compare side by side: BBVA vs Bancfirst · BBVA vs Banner · BBVA vs Customers Bancorp · BBVA vs RBC Bank
What people say about BBVA
All experiencesNo experiences with BBVA yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest BBVA complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 26, 2021 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Aug 23, 2021 | Bank accounts | Closing an accountCan't close your account | Money back |
| Aug 20, 2021 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Aug 18, 2021 | Mortgages | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| Aug 16, 2021 | Money transfers & apps | Fraud or scam | Explained |
| Aug 13, 2021 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Aug 12, 2021 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Aug 4, 2021 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Jul 28, 2021 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Jul 28, 2021 | Bank accounts | Problem caused by your funds being lowBounced checks or returned payments | Explained |
| Jul 27, 2021 | Bank accounts | Closing an accountCan't close your account | Explained |
| Jul 27, 2021 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
Questions about BBVA
How many complaints does BBVA have?
BBVA has 5,180 complaints on record since January 2012, including 0 in the last 12 months and 0 in the last 30 days.
Does BBVA respond to complaints?
Yes. BBVA answered 99.9% of its complaints on time (within 15 days) and closed 26% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with BBVA?
The most common problems are managing an account (1,508), account opening, closing, or management (439), closing an account (296).
Is BBVA legit?
BBVA is a real company with a public complaint record: consumers have complained about it 5,180 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is BBVA legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against BBVA?
Complain to BBVA in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most BBVA complaints come from?
Most come from Texas (1,513), California (746), Arizona (402). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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