Debt collection
Citibank debt collection complaints
Consumers have filed 12,710 complaints about Citibank's debt collection, 2,659 in the last 12 months (+39%). Citibank answered 100% on time and closed 66% with relief. See the whole Citibank record.
Citibank against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | Citibank | 2,659 | 100% | 66% |
Latest Citibank debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 22, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 22, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 22, 2026 | Debt collection | Communication tacticsCalled before 8am or after 9pm | Fixed |
| Sep 22, 2026 | Debt collection | Communication tacticsCalled before 8am or after 9pm | Fixed |
| Sep 22, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Fixed |
| Sep 22, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 22, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 22, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Fixed |
| Sep 22, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Fixed |
| Sep 21, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 21, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Sep 20, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Sep 19, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Fixed |
| Sep 19, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 19, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 19, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 19, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 19, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 19, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 19, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Fixed |
| Sep 18, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 18, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 17, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 17, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Fixed |
| Sep 17, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 16, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 16, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Sep 16, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 16, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Sep 16, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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